Refund policy

Last updated: 27 October 2026

The short version. The full terms are in our terms of service.

Prints

Changed your mind? Tell us within 14 days of it arriving, then send it back within 14 days of that, flat or in the tube it came in, unframed and unmarked. Email us first and we'll send you the address to post it to. You pay the return postage. We refund the price and standard delivery within 14 days of it reaching us, or of you sending proof of posting if that's sooner, less any loss in value from handling beyond what you'd do in a shop.

Original artwork

Tell us within 14 days of it arriving, then send it back within 14 days of that. Email us first and we'll send you the address to post it to. Pack it the way it came to you, send it tracked, signed for and insured for what you paid, and pay the return postage.

Look at it the way you would in a gallery. Framing, mounting, hanging, tape, pins, marks, creases, damp, smoke or poor packing all reduce what an original is worth, and we take that loss off your refund, up to the full price. We photograph every original before it leaves us and again when it comes back.

We refund the price and standard delivery within 14 days of it reaching us, or of you sending proof of posting if that's sooner.

Damaged or faulty, prints or originals

Tell us within 30 days of delivery with a photograph. We replace or refund at no cost to you, and you don't need to send it back.

Workshops and studio bookings

Can't come to a workshop? Cancel at least 7 days before for a full refund. Up to 48 hours before, you can move to any other date for free, or pass your seat to anyone you like. Inside 48 hours the seat can't be moved or refunded. If we cancel, you choose a full refund or a free move. Studio time paid for on the day isn't refundable once you've sat down.

How refunds are paid

To the card or PayPal account you paid with, in pounds. If you paid in another currency, your card provider sets the rate. If you booked through Eventbrite, the refund comes back through Eventbrite.

Questions: louise@louiseclark.art.