Refund policy

Last updated: 27 September 2026

The short version. The full terms are in our terms of service.

Prints

Changed your mind? Tell us within 14 days of it arriving and we'll refund you in full, including standard delivery. We won't usually ask for it back.

Original artwork

Tell us within 14 days of it arriving, then send it back within 14 days of that: original packaging, tracked and signed for, your name and order number inside, tracking number emailed to us. You pay the return postage and insure it for what you paid. We refund the price and standard delivery within 14 days of receiving it, less any loss in value from handling or poor packing. Email us first and we'll confirm where to send it.

Damaged or faulty, prints or originals

Tell us within 30 days of delivery with a photograph. We replace or refund at no cost to you, and you don't need to send it back.

Workshops and studio bookings

A seat on a dated workshop can't be cancelled for a refund, but it can be moved to any other date up to 48 hours before, and it's transferable to anyone you like. If we cancel, you choose a full refund or a free move.

How refunds are paid

To the card or PayPal account you paid with, in pounds. If you paid in another currency, your card provider sets the rate.

Questions: louise@louiseclark.art.